Client Background: The client was a law firm with a team of about 8 computers. As a legal practice, maintaining reliable and secure internet connectivity is critical to their daily operations, including communication, legal research, and client management.

The Challenge: The law firm faced a recurring issue with their internet connection, which would unexpectedly cut out during the day. The only way to restore connectivity was to reboot the firewall, leading to frequent disruptions. Despite replacing their firewall, the problem persisted, and they were unsure how to resolve it. The lack of proper diagnostics and visibility into the network added to their frustration, as they couldn’t determine the root cause of the issue or how often it was occurring.

The Solution: Upon initial assessment, Cowabunga Computers found that the firm was using off-the-shelf consumer-grade equipment, which provided minimal logging and monitoring capabilities. The network closet was also poorly organized, with outdated 10/100 switches and cables strewn everywhere, making troubleshooting difficult.

Cowabunga Computers recommended upgrading to a more robust, commercial-grade network infrastructure. This included installing a new firewall, switches, and access points that would provide better control, monitoring, and reliability. The firm approved the solution, and our team quickly replaced the old equipment, reorganized the network closet, and implemented a clean, efficient setup.

Results/Benefits: The upgrades led to immediate improvements. The commercial-grade equipment resolved all network issues, eliminating the need for frequent reboots and ensuring uninterrupted internet connectivity. The law firm has not reported any further incidents since the overhaul, and they now have better insight into their network’s performance, ensuring smoother day-to-day operations.